General Inquiries

For questions about the Odusu platform, product capabilities, pricing options, or account setup, please reach our support team at

[email protected]

To help us respond quickly, include your organization name, a concise description of your question, and any relevant deadlines or context.

Developer Submissions

Odusu welcomes integration proposals, partner opportunities, and application submissions from developers seeking to extend the platform’s capabilities. To ensure a thorough review, please provide the following information in your initial message:

• Organization name and primary point of contact
• Overview of the integration or submission (objectives and value proposition)
• Technical details: APIs, authentication, SDKs or libraries
• Security, privacy, and compliance considerations
• Proposed timelines and any commitments from your side

Submit to [email protected] with the subject line “Developer Submission – [Your Organization]”. Acknowledgement is typically sent within 24 hours on business days, followed by a structured next-step plan after initial review.

Response Times

Odusu strives to provide timely guidance across all inquiries. Our standard expectations are:

• General Inquiries: Acknowledgement within 1 business day; full response within 2–3 business days.
• Developer Submissions: Acknowledgement within 1 business day; initial technical review within 3–5 business days; final decisions depend on complexity and required approvals.
• Priority or Enterprise Requests: Coordinated through your designated account manager to establish specific service levels.

Note: Response times may vary with volume, holidays, and regional support hours. If your matter is urgent, please indicate urgency in the subject line so we can triage promptly. Support operates during standard business hours, with non-urgent inquiries processed in subsequent cycles.

How to Contact

While email remains the most reliable channel for documentation and accountability, you may also reference our support hours and triage guidance to align expectations. Messages directed to [email protected] will be routed to the appropriate team based on your stated topic and urgency.